Watch or have the teacher describe a particularly good moment.
What was going on? Why do you think this was so different from the difficult situation we just discussed?
What was happening just before this incident?
How do you think the environment contributed to the situation? Think about the type and difficult of the activity, the seating arrangement, proximity of other teachers and students, noise level, time of day, etc.
What happened directly after this situation? How do you think it impacted the rest of the student's day?